The 5S Desktop (PC) Training Set allows you to apply the Lean tool of 5S to your electronic files and folders using Windows Explorer and Outlook. The Training Set is based off the best-selling The 5S Desktop (PC) Pocket Handbook with references throughout on the Note Pages of the Facilitator's Guide. You will learn the step-by-step procedures for organizing and standardizing all your electronic files through the Greybeck, Inc. case study. Also, through the 5S phases, flags, filters, and reminders will be discussed to ensure your emails are better organized and handled. 5S is a powerful tool to begin to improve office productivity in regards to data and information flow.

In this Training Set you will learn how to:

1) Relate waste to everyday activities surrounding the Desktop and networking environment
2) Communicate the need for improving file organization and standardization
3) Implement the 5S phases with step-by-step screen shots
4) Sort, Set-In-Order, and Scrub (the first 3 phases) files in the Greybeck, Inc. case study using Windows Explorer and Microsoft Outlook
5) Summarize the teachings by conducting a 5S Desktop (PC) Jeopardy game

Spiral Bound - 8.5" x 11" - 150+ PowerPoint slides, Explorer and Outlook examples, Desktop Waste Assessment, Greybeck, Inc. hands-on case study, 5S Desktop (PC) Jeopardy Game, 1-Instructor's Guide, 16 - The 5S Desktop (PC) Pocket Handbooks (to be used as course materials), and a CD containing all the files for you to customize.

If you would like this workshop conducted in your organization, please email jdbuys@ccconcepts.com or info@theleanstore.com.

The Value Stream Management for Lean Healthcare Training Set is the ultimate training package for hospitals, clinics, labs, and other types of healthcare facilities. The content from the Value Stream Management for Lean Healthcare book is included in the Instructor notes portion of the PowerPoint slides for you to customize allowing the training to be relevant to your organization.

The training set includes:
1) 200+ PowerPoint slides on a CD conveying the book's content
2) 30+ Lean healthcare digital photos
3) A detailed ED case study
4) 12 additional mini-case studies
5) A value stream mapping exercise
6) A Lean Healthcare Jeopardy Game
7) A Lean simulation
8) 1-Facilitator's Guide
9) 2-Value Stream Management for Lean Healthcare books
10) 4-The New Lean Healthcare Pocket Guides
11) The Value Stream Management for Lean Healthcare worksheets in Excel
12) The ability to customize it all!

The Value Stream Management for Lean Healthcare Training Set is a powerful toolkit that offers a comprehensive methodology of Assess, Diagnosis, Treat, and Prevent to assist any healthcare facility in driving strategic change through improvements at the operational level.

Lean Office Demystified II reveals the secrets on how Lean can be leveraged with MS Office (and other applications) to move information where it is needed, when it is needed, in error-free ways never dreamed of - at the speed of sight. Learn how MS Excel, Word, Access, Grove, and Visio, as well as ACT!, Windows Explorer, and Google Docs can be used in applying Lean tools and concepts. This is all conveyed through the Global Winds case study that is included at the end of each chapter.

This easy-to-use book includes everything you need for success - readiness guides, worksheets, forms, screen shots, application examples, etc. Lean Office Demystified II goes beyond theory to explain how all this works in the actual business case study of Global Winds. Lean Office Demystified II will boost office performance, reduce costs, and increase customer satisfaction, while at the same time create stress-free work place. Computer users, Lean leaders, and front-line employees of the world now unite in this tools and concepts explained in this book! 

BONUS! The Appendix now contains step-by-step instructions on how to:

1. Create a value stream map in Visio
2. Use Pivot Tables to help identify a value stream
3. Use Excel to create an Employee Balance Chart

Perfect Bound, Paperback - 5.5" x 7.5" - 400+ Pages - 150+ Illustrations, Forms, Worksheets, Screen Shots - Examples Throughout - Glossary - Index

Order Early!
Books to Ship March 17th, 2010!

The 5S for the Office User’s Guide provides an organization with the forms, worksheets, and checklists necessary to ensure a 5S project is well-planned from the start - as well as ensuring the program is sustained over time.  This how-to guide should be used as it is titled  - as a “Guide”.  The information contained in this workbook should supplement, support, and enhance, etc. current materials that an organization may currently be using.

Paperback – 8.5" x 11.0" – 124 pages, 40+ forms, worksheets, and guides, 20+ digital photos

The Lean Pocket Handbook for Kaizen Events is your personal (i.e., individual) Lean planner for the 21st century.  We have found individuals that use this pocket handbook feel more part of the Kaizen team.  They also continue to contribute improvement ideas well past the formal team Kaizen Event.  That is what Lean is all about - making those small, incremental, improvements daily (i.e., hour-by-hour and minute-by-minute) by those closest to the process.

Paperback - 3.75” x  5.5” - 96pages

The New Lean Office Pocket Guide is a powerful toolkit that offers Lean solutions for improving information flow – both paper-based and electronic – in all types of industries.  Thirty-two chapters are contained in this book, with ten of the chapter enhanced to demonstrate their use in Microsoft Office and Windows Explorer applications.  The New Lean Office Pocket Guide will bridge the application of Lean principles from a paper-based system to the 21st century of digital information flow.  This book is designed to be a convenient, quick-reference.  You can put your finger on any Lean tool within a matter of seconds.  The tools of 5S, value stream mapping, document tagging, continuous flow, mistake proofing, standard work, takt time, pitch, visual control, runners, waste (digital), plus numerous others are thoroughly defined as well as guidelines provided for the implementation of each tool.  Don’t go Lean with it!

Spiral Bound - 3.5" x 5.5" – 240 pages – 120+ Illustrations, Forms, and Worksheets, Glossary, Desktop (PC) Waste Audit, and Index

The Lean Office Pocket Handbook is a quick-reference guide covering the terms, concepts, benefits and techniques for the application of Lean in administrative areas of all industry types. It is easy to follow, simple in its concepts, and, above all, practical to use.

The tools of 5S, continuous flow, office layout, value stream mapping, process mapping, problem solving, kanbanning office supplies, kaizen, plus numerous other Lean tools are defined in terms that relate to the administrative environment.

Paperback - 3.75” x  5.5” - 80 pages

The Lean Pocket Handbook for Financial Services is a quick, ready-to-use, reference allowing employee's in the financial, insurance, and banking industry to learn, understand, and apply Lean (continuous improvement) tools.  The book describes the basic thirteen Lean tools (5S, continuous flow, standard work, paper file system, Six Sigma, etc.) that have proven successful in financial service applications.     Lean is a business improvement system based on the powerful concepts documented by the world-class Toyota Motor Corporation.  Lean is a process to eliminate waste.  For these financial service industries to obtain their share of the 21st century investment and banking business, costs must be contained and waste eliminated.  If this does not occur through the use of Lean and Six Sigma, your ATM card will be drawing from the Chekiang First Bank Ltd., Beijing, China.

Paperback - 3.75” x  5.5” - 94 pages – 40+ Illustrations, Forms, and Worksheets – Examples Throughout - Glossary

Spiral Bound -  3.5” x 5.5”  – 239 pages – 90+ Illustrations, Forms, Worksheets – Case Study Throughout Demonstrating Quality Improvement and Lean Tools – Waste Audit – Glossary – Index

Perfect Bound -  3.5” x 5.5”  – 239 pages – 90+ Illustrations, Forms, Worksheets – Case Study Throughout Demonstrating Quality Improvement and Lean Tools – Waste Audit – Glossary – Index

Spiral Bound -  3.5" X 5.5"- Fits in the palm of your hand!

The New Lean Pocket Guide has over 120 illustrations to visually convey the tools and concepts, along with detailed descriptions of all the Lean tools. This newer version of the best selling The Lean Pocket Guide also includes: a section on Lean Office and Six Sigma, 20+ digital photos demonstrating Lean in action, a Waste Audit, and a Glossary of Lean terms.  The tools of 5S, value stream mapping, document tagging, continuous flow, standard work, visual control, takt time, pitch, runners, waste, plus numerous other Lean tools are thoroughly defined as well as guidelines provided for the implementation of each tool.  This version has digital photos of Lean production best practices throughout!

Spiral Bound -  3.5” x 5.5”  – 202 pages – 120+ Illustrations, Forms, Worksheets, Digital Photos of Lean Production Practices, Glossary, and Waste Audit

The New Lean Pocket Guide has over 120 illustrations to visually convey the tools and concepts, along with detailed descriptions of all the Lean tools. This newer version of the best selling The Lean Pocket Guide also includes: a section on Lean Office and Six Sigma, 20+ digital photos demonstrating Lean in action, a Waste Audit, and a Glossary of Lean terms.  The tools of 5S, value stream mapping, document tagging, continuous flow, standard work, visual control, takt time, pitch, runners, waste, plus numerous other Lean tools are thoroughly defined as well as guidelines provided for the implementation of each tool.  This version has digital photos of Lean production best practices throughout!

Spiral Bound -  3.5” x 5.5”  – 202 pages – 120+ Illustrations, Forms, Worksheets, Digital Photos of Lean Production Practices, Glossary, and Waste Audit

The most comprehensive and practical explanation of Lean concepts and tools made for the shop floor is now available in a larger format. The New Lean Pocket Guide XL has over 120 illustrations to visually convey the tools and concepts, along with detailed descriptions of all the Lean tools. This newer and larger version of the best selling The Lean Pocket Guide also includes: a section on Lean Office and Six Sigma, 20+ digital photos demonstrating Lean in action, a Waste Audit, and a Glossary of Lean terms. The tools of 5S, value stream mapping, document tagging, continuous flow, standard work, visual control, takt time, pitch, runners, waste, plus numerous other Lean tools are thoroughly defined as well as guidelines provided for the implementation of each tool.  This version has digital photos of Lean production best practices throughout!

Spiral Bound -  5.5” x 8.5”  – 202 pages – 120+ Illustrations, Forms, Worksheets, Digital Photos of Lean Production Practices, Glossary, and Waste Audit

The Lean Assessment was created as a guide to allow the job shop and small manufacturer in their Lean journey.  The Lean Assessment will provide a baseline upon which you can improve - and most importantly also provide a reference on what to do.   The Lean Assessment has 13 Lean building block categories that are further divided into sub-categories that are scored.  The subsequent score will assist you into allocating the appropriate resources in your Lean project.  Administrative areas are also referenced in this assessment. The Assessment is self-administering and will allow you to create the necessary visual spider chart to convey the score within the organization.

Paperback – 8.5" x 11.0" – 54 pages – 13 Categories, 50+ Sub-categories

The Lean Primer will allow you to train the organization to understand how critical the implementation of Lean principles and processes are to your short and long term success.  It will provide the various reasons why an organization must go Lean, as well as detailing what Lean is.  Lean will be explained in the terms of Stabilize, Flow, and Sustain with reference to the following topics of lean vision, waste, value stream mapping, 5S, takt time, buffer and safety stock, continuous flow, standard work, quick changeover, kanban, visual controls, mistake-proofing, leveling, paced withdrawal, visual production control, runners, TPM, and kaizen.  Each of these tools will also be explained with digital photos from world-class shops from across the US that shared their best practices.

Perfect Bound - 7” x 10” – 96 pages, 50+ Plant Photos

Through the successful application of Lean in the job shops, a group of world-class manufacturing plants decided to share their world-class best practices in the this book.  BackStreet Lean provides the detailed information required for understanding and implementing Lean practices in various types of manufacturing operations (i.e., job shops, small shops, made-to-order and low volume shops).  BackStreet Lean is organized into four chapters:  Starting Lean, Working with Lean Tools, Sustaining the Lean Process, and Running Lean.  The various tools of developing a three-year plan, 5S, developing part families, eliminating unnecessary parts, striving for zero setups, creating cells as profit centers, plus many other topics are explained through step-by-step methodologies, illustrations, and/or digital photos.

The New Healthcare Pocket Guide is a collection of input from healthcare professionals and Lean Sensei.  It provides easy-to-use and easy-to-understand tools, methods, and concepts based on the world-class Toyota Motor Company (i.e., Lean).  The New Lean Healthcare Pocket Guide is design for use as a quick and easy reference as you learn and implement Lean tools.  The tools of 5S, continuous flow, cycle time, document tagging, error proofing, goals and outcomes, Just-In-Time, takt time, standard work, pitch, plus all the other Lean tools are thoroughly explained.  This “newer” version includes additional case studies, actual photos, an index, as well as compliments the Value Stream Management for Lean Healthcare book.  This book will assist any healthcare facility in the enabling them into a Lean environment where the focus is on both driving strategic change and meeting operational goals.

The Lean Healthcare Pocket Guide is the collection of input from healthcare professionals and Lean Sensei. It provides easy-to-use and easy-to-understand tools, methods, and concepts based on the world-class Toyota Motor Company. The Lean Healthcare Pocket Guide is designed for use as a quick and easy reference as you learn and implement Lean tools.  The tools of 5S, continuous flow, cycle time, document tagging, error proofing, goals and outcomes, Just-In-Time, kanbans, takt, pitch plus all the other Lean tools are thoroughly defined, as well as providing the necessary steps to implement that tool. There are over 12 case studies presented throughout the book demonstrating how that tool was used in various healthcare situations.

Spiral Bound -  5.5" x 8.5"  - 198 pages - 80+ Illustrations, Forms, Worksheets, - Case Studies Throughout - Glossary

Books Currently Unavailable and Will Ship March 26th, 2010!

The New Lean Office Training Set is your 21st century solution to conveying the methodology of teaching Lean practices in administrative settings.  This set is based on over 15 years of Lean Office implementation. The Set allows an organization to teach the topics contained in the best selling The New Lean Office Pocket Guide with references throughout on the Note Pages of the Facilitator’s Guide.  The Lean Office Assessment (Microsoft Excel) will allow you to identify key areas that may be of value to initiate Lean projects.

In this training set you will learn:

1)  How to communicate Lean relative to administrative work flow (paper-based and electronic)
2)  To understand the Lean tools by viewing over 50 Lean office examples (photos and illustrations)
3)  How to conduct kaizen events using the 3 S’s of Stabilize, Standardize, and Simplify
4)  To summarize the teachings through a Lean Office Jeopardy game and additional case studies
5)  Learn how to conduct a Lean simulation that will relate to transactional work flow and
customer (i.e., client, member, etc.) satisfaction

Spiral Bound - 8.5" x 11" – 200+ PowerPoint Slides, 50 Lean Office Photos, Six Case Studies, Instructions on activities for standard work, change, teaming, etc., Lean Office Jeopardy Game, Value Stream Mapping Exercise, Desktop (PC) Application Examples, Lean Simulation Instructions, 1-Instructor’s Guide, 5-Participant Guides, 1- Lean Office…it can be done! DVD, the Lean Office Assessment, and a CD containing all the files for you to customize

The New Lean Office Participant Guide presents the overheads from The New Office Training Set three to a page. This allows notes to be taken as information from the Training Set is presented.

In this participant guide you will learn:

1. How to contribute your ideas through Lean initiatives
2. To understand the Lean tools by relating them to actual office examples
3. How Lean tools are applied through involvement in a simulation
4. To improve your technical skills

Spiral Bound - 8.5" x 11" - 164 PowerPoint slides three to a page.

The Simply Lean Training Set is your 21st century solution to conveying the PLAN-DO-CHECK-ACT (PDCA) methodology with a Lean focus.  This set is based on over 30 years of problem solving and Lean implementation. The Set allows an organization to teach the topics contained in The Simply Pocket Guide with numerous interactive case studies that allow the participants to practice using basic problem solving tools.  The Set also conveys the most basic aspects of Lean through examples and digital photos.

In this training set you will learn how to:

1. Use quality improvement tools through case study examples and activities
2. Integrate Lean into any problem solving or Six Sigma project 
3. Conduct Kaizen Events
4. Summarize the teachings through a Simply Lean Jeopardy game
5. Conduct a simulation that conveys Lean and problem solving solutions

Spiral Bound – 8.5” x 11” – 200 PowerPoint Slides - 40+ Illustrations, Simply Lean Jeopardy Game, Problem Solving Lean Simulation, Tinker Town Case Study, 1-Instructor’s Guide, 5-Participant Guides, and the CD containing all the PowerPoint slides for you to customize

The Simply Lean Participant Guide presents the overheads from The Simply Lean Training Set three to a page.  This allows notes to be taken as information from The Simply Lean Training Set is presented.

In this participant guide you will learn how to:

1. Use quality improvement tools through case study examples and activities
2. Integrated Lean into any problem solving or Six Sigma project 
3. Participate actively in Kaizen Events
4. Communicate the terms and concepts through a Simply Lean Jeopardy game
5. Improve a process through interaction in a problem solving - Lean simulation

Spiral Bound – 8.5” x 11” – 143 PowerPoint slides three to a page

The Set allows you to teach the topics contained in the best selling Lean Pocket Guide with references throughout on the Note Pages of the Facilitator’s Guide.  The Set has over 50 plant photos, 40 illustrations, as well as 6 different activities that will help teach the various tools comprised of Lean.

Spiral Bound - 8.5" x 11" – 200+ PowerPoint Slides - 50+ Plant Photos, Forms, Worksheets – Lean Jeopardy Game, 1-Instructor’s Guide, 5 – Participant Guides, 1- detailed Lean simulation explanation, and the CD containing all the PowerPoint slides for you to customize

The Lean Manufacturing Participant Guide presents the overheads from The Lean Manufacturing Training Set three to a page. This allows notes to be taken as information from The Lean Manufacturing Training Set is presented.

In this participant guide you will learn:

1. How to contribute your ideas through Lean initiatives
2. To understand the Lean tools by relating them to actual plant examples
3. How Lean tools are applied through involvement in a simulation
4. To improve your technical skills

Spiral Bound - 8.5" x 11" – 200+ PowerPoint slides three to a page.

El Curso de Entrenamiento de Manufactura Lean es un material de entrenamiento  todo-incluido , que puede ser adaptado o personalizado de acuerdo con las necesidades de la empresa. Las herramientas Lean y conceptos son explicados en términos de los ejemplos reales de la planta, lo cual permite a los empleados entender mejor y luego aplicar las herramientas Lean. 
A través de esta guía del participante usted aprenderá: 
1)  Cómo aportar sus ideas a través de iniciativas Lean 
2)  A entender cómo se utilizan las herramientas Lean al relacionarlas con ejemplos prácticos 
3)  Cómo se aplican las herramientas Lean a través de su participación en una simulación  4)  A mejorar sus destrezas técnicas

El Curso de Entrenamientode Manufactura Lean es la solución del siglo 21 para enseñar la metodología de las prácticas Lean en las instalaciones de lugar de trabajo.  Este Pack se basa en más de 30 años de metodología e implementaciones Lean exitosas.  El Pack contiene: 200+ presentaciones PowerPoint, 50+ ejemplos digitales Lean reales en acción, instrucciones detalladas de cómo llevar a cabo una simulación Lean, y un juego de Riesgos de Manufacturación Lean.

El Pack incluye: 1-Guía de uso, 5-Guía participantes, y un CD que contiene todas las presentaciones PowerPoint para personalizar tu sitio.  Cada presentación también hace referencia a la sección correspondiente de La Nueva Guía Lean de Bolsillo para información adicional.

Spiral Bound - 8.5" x 11" – 200+ PowerPoint Slides - 50+ Plant Photos, Forms, Worksheets – Lean Jeopardy Game, 1-Instructor’s Guide, 5 – Participant Guides, 1- detailed Lean simulation explanation, and the CD containing all the PowerPoint slides for you to customize

The New Lean Healthcare Training Set is your 21st century solution to conveying the methodology of teaching Lean practices in the healthcare environment.  This Set is based on over 15 years of implementing Lean in hospitals, labs, and clinics. The Set allows you to teach the topics contained in the best selling The New Lean Healthcare Pocket Guide with references throughout on the Note Pages of the Facilitator’s Guide.  This new version allows for you to conduct a value stream mapping and data collection exercise as well as lead discussions on 12 Lean healthcare case studies.

In this training set you will learn:

1)  How to communicate Lean relative to the healthcare industry through examples and activities
2)  To understand the Lean tools by viewing over 40 Lean Healthcare examples
3)  How to conduct kaizen events using the 3 S’s of Stabilize, Standardize, and Simplify
4)  To summarize the teachings through a Lean Healthcare Jeopardy game
5)  Learn how to conduct a Lean simulation that will relate to work and patient flow

Spiral Bound - 8.5" x 11" – 200+ PowerPoint Slides, 40 Lean Healthcare Photos, Twelve Case Studies, Instructions on activities for standard work, change, teaming, etc., Lean Healthcare Jeopardy Game, Value Stream Mapping Exercise, Lean Simulation Instructions, 1-Instructor’s Guide, 5-Participant Guides, 1- Lean Office…it can be done! DVD and a CD containing all the files for you to customize

The New Healthcare Participant Guide presents the overheads from The New Healthcare Training Set three to a page. This allows notes to be taken as information from the Training Set is presented.

In this participant guide you will learn:

1. How to contribute your ideas through Lean initiatives
2. To understand the Lean tools by relating them to actual health care examples
3. How Lean tools are applied through involvement in a simulation
4. To improve your technical skills

Spiral Bound - 8.5" x 11" – 144+ PowerPoint slides three to a page.

The New Lean for Financial Services Training Set is your 21st century solution to conveying the methodology of teaching Lean practices in the financial service industry. This Set is based on over 10 years of implementing Lean in insurance, investment, banking, credit union, and mortgage companies. The Set allows you to teach the topics contained in the best selling The Lean Pocket Handbook for Financial Services and The (New) Lean Office Pocket Guide with references throughout on the Note Pages of the Facilitator’s Guide.  The Lean Office Assessment (Microsoft Excel) will allow you to identify key areas that may be of value to initiate Lean projects.

In this training set you will learn:

1)  How to communicate Lean relative to the financial service industry through examples and activities
2)  To understand the Lean tools by viewing over 30 Lean financial services examples
3)  How to conduct kaizen events using the 3 S’s of Stabilize, Standardize, and Simplify
4)  To summarize the teachings through a Lean Financial Services Jeopardy game and case studies
5)  Learn how to conduct a Lean simulation that will relate to transactional work flow and
customer (i.e., client, member, etc.) satisfaction

Spiral Bound - 8.5" x 11" – 238 PowerPoint Slides, 50 Lean Office Photos, Six Case Studies, Instructions on activities for standard work, change, teaming, etc., Lean Financial Services Jeopardy Game, Value Stream Mapping Exercise, Desktop (PC) Application Examples, Lean Simulation Instructions, 1-Instructor’s Guide, 5-Participant Guides, 1- Lean Office…it can be done! DVD, the Lean Office Assessment, and a CD containing all the files for you to customize

The New Lean for Financial Services Participant Guide presents the overheads from The New Lean for Financial Services Training Set three to a page. This allows notes to be taken as information from the Training Set is presented.

In this participant guide you will learn:

1) How to communicate Lean relative to the financial service industry through examples and activities
2) To understand the Lean tools by viewing over 30 Lean financial services examples
3) How to conduct kaizen events using the 3 S s of Stabilize, Standardize, and Simplify
4) To summarize the teachings through a Lean Financial Services Jeopardy game and case studies
5) Learn how to conduct a Lean simulation that will relate to transactional work flow and
customer (i.e., client, member, etc.) satisfaction

Spiral Bound - 8.5" x 11" – 200+ PowerPoint Slides three to a page

Who Hollered Fore? creates an awareness of the evils of variation – along with the realization of what that costs an organization in time and money.  This book will assist in creating a common language and basic Lean theme throughout your organization.  Through the story of John, Laura, and the Bartlett’s, as they participate in a charity golf event, the conversation about Lean and golf become intertwined.  And finally they discover the secret to it all!

Hardcover - 5.5" x 8.5" - 90 pages

Stories to encourage all of us to discover our own stories and to continue to benefit from the wisdom we have learned from our fathers. 

Cuando implemente la oficina esbelta, debe tener en cuenta que la implementaci n es una traves a cuando piense que ha llegado al final descubrir que habr n mucho m s "optimizaciones cont nuas" y cuando piense que alcanz la meta a n quedar n m s optimizaciones cont nuas por realizar. La meta final esbelta es la creaci n de una cultura de optimizaci n cont nua de cada d a, en todos los productos y servicios, por todo el personal. Una vez que usted tenga esto establecido, las herramientas esbeltas emerger n como palabras diarias, tales como 5S, kaizen y kanban.

This book is the first in the industry to offer real solutions and practical advice for improving patient and non-patient care processes, as well as reducing costs.   Included in the book are over 20 forms, worksheets, and guidelines for you to use as a workbook as you implement your 5S portion of a Lean or Six Sigma project.  Key learning features of this workbook include:  40+ digital photos demonstrating Lean and 5S projects, identification of who should be doing what part of the 5S activity, detailed procedures ensuring each 5S step is done thoroughly, started tips providing valuable insight from Lean Sensei, and quotes from various leaders throughout the world.

Spiral Bound - 8.5" x 11.0" - 120 Pages - 100+ Illustrations, Photos, Quotes, and Worksheets – Glossary